Billing, Payments, & Financial Assistance

Contact

Memorial Regional Health
Financial Counselor
750 Hospital Loop
Craig, CO 81625
Email: [email protected]
Phone: 970-826-3125

We’re Here to Help

At Memorial Regional Health, we are committed to ensuring patients understand their bills and have access to financial assistance when needed. Whether you are uninsured, underinsured, or planning ahead for care, our Patient Financial Services team is here to support you.

We value you as a patient and welcome your questions. Our goal is to clearly explain billing and payment options and help you understand what to expect.

Quick Links

Questions about MyChart?

For assistance signing up for MyChart, contact 972-826-2400

For technical questions, you have two options:
Click the Chat icon on the Intermountain Health MyChart login screen to chat live online with a technician.
Call toll-free 855-274-2517 and select the Intermountain Health MyChart

Payment Options

Patients may pay their bills using any of the following methods:

  • Online: Click Pay My Bill at the top of this page
  • By Mail:
    Memorial Regional Health
    750 Hospital Loop
    Craig, CO 81625
  • By Phone: 970-826-3133
  • In Person: Hospital Main Entrance
    Monday–Friday, 8:00 a.m.–5:00 p.m.
  • Payment Plans: Call a Patient Account Representative at 970-826-3133 to discuss options

Payment Discounts

Prompt Pay Discount: Memorial Regional Health offers a 15% discount when an account is paid in full within 30 days of the first statement.

We want to make sure you’re aware that you may receive more than one bill for services provided during the same visit.

Bills From Other Providers

Some services are provided by independent organizations that bill separately. These may include:

  • Physicians
  • Ambulance services
  • Durable medical equipment (crutches, braces, slings)

These providers may not participate in the same insurance plans or financial assistance programs as MRH.

Common Independent Providers

If you receive a bill from one of these providers, please contact them directly.

Patient Financial Services is proud to have a full-time Financial Counselor available Monday through Friday to help patients understand their options, manage existing balances, or plan ahead for upcoming care.

Our Financial Counselor can:

  • Help you apply for financial assistance
  • Review eligibility for state and hospital discount programs
  • Assist with payment plans for current or upcoming services

Contact Information

Local patients needing billing assistance are encouraged to stop by the Main Hospital Entrance at their convenience.

Pursuant to Senate Bill 12-134, Hospital Payment Assistance Act, Memorial Regional Health offers several financial assistance programs to eligible patients.

No one is denied access to services regardless of ability to pay. Discounts are available based on family size and income.

A Financial Counselor is available to screen patients and determine eligibility.

MRH Discount Program

Patients who are below 400% of the Federal Poverty Level, and who do not qualify for Hospital Discounted Care (HDC), may qualify for a discount through the MRH Financial Assistance Program

Colorado Hospital Discounted Care

Hospital Discounted Care is a statewide program that helps eligible patients reduce the cost of medically necessary hospital services.

Learn more:
Hospital Discounted Care – English (PDF)
Hospital Discounted Care – Spanish (PDF

How to Apply

  1. Schedule an appointment with the Financial Counselor to be screened for Discounted Care
  2. Complete this Uniform Application
  3. Submit the application by email or mail (Attn: FC)

Memorial Regional Health
Financial Counselor
750 Hospital Loop
Craig, CO 81625
Email: [email protected]

Memorial Regional Health provides financial assistance to patients who are:

  • Uninsured or underinsured
  • Ineligible for government programs
  • Otherwise unable to pay for medically necessary care based on their individual financial situation

Assistance is provided without regard to race, color, creed, religion, national origin, age, disability, healthcare condition, sexual orientation, or marital status.

Financial Assistance Policy Link

Coverage & Eligibility

  • Applies to medically necessary procedures and services provided at MRH facilities
  • Does not apply to services outside MRH’s scope of services, including, but not limited to: referrals for treatment or specialists outside of MRH.

Minimum payment may be required prior to service

  • Federal Poverty Levels are used to determine eligibility
  • In rare or exceptional circumstances, patients who exceed income guidelines may be referred to the Business Office Manager for alternative discount consideration.
  • Providing false or misleading information will result in denial of assistance.

Application Process

  • Applications are available at MRH upon request.
  • All persons residing in the home are counted as household members.
  • Gross income verification for all persons residing in the home must be provided with the completed application. Appropriate income verification includes:
    • Most recent tax return
    • Pay stubs from the last 3 pay periods
    • Social Security or pension benefit letters
    • Bank statements showing direct deposit
    • Interest statements
    • Foster care or adoption subsidy agreements
  • MRH Business Office will review your application once all documentation is received and notify you within two weeks of your application.
  • Applications for discounted services will be closed if all documents requested are not submitted within 45 days.
  • All outstanding balances MUST be setup in an approved payment plan depending on the balance.

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